Signs and Traits of a High Value Hair Extension Client

Signs and Traits of a High Value Hair Extension Client include things that are definitely common sense to the average service provider, however boundaries can be blurred and certain tactics can be used to gaslight you into thinking these are normal behaviors or you are not worthy as a professional. 

Here are ways can spot bad behavior from clients and determine who is a high value client to help grow your business;

1. They pay promptly and on time; You wont have to turn into a bill collector to get your money. You must have your client pay a deposit for half the amount or the full amount before the actual appointment, preferably at booking. If they don't pay right away then potentially you may have to track them down for the payment.

2. They ask questions about your products and services; They genuinely want to learn how to take care for their investment. You will hear a tone of understanding verses complaining. High Value Customers don't complain because its pointless. However, they will voice concerns and are open to solutions. A thief is always going to start off with complaints and will not accept any solutions, then demand their money back.

3. They respect your time It is not a one way relationship; High Value Clients will respect your time management because they know undo stress can potentially affect the quality of the service. If they are late to an appointment, they understand they may not be able to receive all the services scheduled. They respond to calls and text in a timely manner rather than ignoring you. We all watch our clients respond to calls and text while in our chair and they expect us to be available 24/7 for them, so if they are taking an absorbent amount of time to respond 9 out of 10 times they are ignoring you. 

4. They have some knowledge or know how when it comes to high quality hair extensions and installs; They understand there is specific maintenance for morning, evening, home, and salon. They are not going to blame you or the products every time something doesn't go as they think it should. They will ask you questions to get the desired outcome corrected.  

5. They will be an advocate for you and your business because they are genuinely happy with your products and services; When people ask them about hair extensions and services they will yell out your name! They will never threaten to write a bad review. They will write good reviews on their own to help you grow your business rather than tear it down.

So inconclusion, you can more easily grow your business with high value clients who possess these trait vs people who do the opposite. If you are having a feeling about your clients behavior, these can help you identify if they are on the good or naughty list.