Refund policy
Exchange-Only Policy
All sales are final. Blonc Hair Extensions does not offer refunds. We gladly offer exchanges on eligible items requested within 14 days of delivery or in-store pickup.
Eligible for Exchange
To qualify for an exchange, your item must be:
- Unworn, unused, and unwashed
- Still in its original bindings, with tags, in its original packaging
- Accompanied by your receipt or proof of purchase
Not Eligible for Exchange
- Hair extensions that have been worn, used, washed, colored, damaged, or removed from their bindings
- Factory orders and special orders
- Custom wigs and personalized items
- Sale items and gift cards
About Human Hair
Our extensions are 100% human hair. Light shedding and occasional tangling are natural with human hair and are not considered defects. Proper care is needed to get the full life and results from your hair. If you have concerns, contact us and we will help you with care solutions.
How to Request an Exchange
- Contact us first at blonchairretail@gmail.com or 720-377-4786. Items sent back without an approved exchange request will not be accepted.
- Once approved, return the item in person or by mail to:
Blonc Hair Extensions
1111 N Broadway, Suite 307
Denver, CO 80205 - After we receive and inspect your item, we will process your exchange. Exchanges are not completed until the original item is received.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Wrong Items
Please inspect your order as soon as you receive it. If an item arrives damaged, defective, or incorrect, contact us within 3 days of delivery and we will make it right.
Questions
Email blonchairretail@gmail.com or call 720-377-4786.